1. Additional information on your booking
Check in: 2:30 p.m. to 11:30 p.m. and Check out: 05 a.m. to 12 p.m.
Cards accepted: Visa, Euro, Mastercard.
If you require a parking space, you should ask for one in advance.
Coffee machine + capsules are available upon request at an additional cost.
2. Rules and regulations
REGISTRATION OF GUESTS AT THE APARTHOTEL
Guests should check in as of 2:00 p.m. and check out no later than 12:00 p.m.
We recommend you check the apartment inventory upon arrival, as it will be checked when you leave and in the event anything is missing or damaged you will be required to replace it with an identical item or you will be charged for the cost of replacing it.
Minimum guest age: 18 years old. When checking in, all guests will be required to show their ID card or passport. The holder of the credit card used to make the reservation must be one of the guests and this card must be shown when checking in.
Children are not accepted.
USE OF THE SERVICES
The services (water, electricity, gas, etc.) provided by the aparthotel should be used in accordance with the standards of good faith, and the waste or disproportionate use of these utilities should not be regarded as being included in the price. Help us keep our rates low and affordable, in addition to taking care of the environment.
Guests are asked to treat the furniture in the apartment in a careful and rational manner, taking care of the same. Moreover, when leaving the apartment, guests should ensure that all windows, doors and water taps are closed and that all the lights have been turned off.
STAYING AT APARTAMENTOS DV
Guests may take their room key with them or leave it at the reception or management when they leave the establishment before 8 p.m. No-one other than the registered guests is allowed to stay in the apartment and the management should be notified in advance of any change in the number or identification of the people originally registered. Visitors cannot stay overnight, so guests are not allowed visitors between 9:00 p.m. and 9:00 a.m.
Furthermore, no-one other than the registered guests are allowed to come and enjoy the services provided by the establishment, and it may not be used as somewhere to conduct business transactions. Under no circumstances whatsoever may the number of people staying in each room be greater than the capacity defined by Apartamentos DV, which is 2.
ACCESS TO APARTAMENTOS DV
The Aparthotel will be open to the public from 9:00 a.m. to 10:00 p.m. If a guest wishes to enter or leave after 9:30 p.m., he/she should ring the front door bell. The door to the aparthotel will only be opened and closed by Apartamentos DV personnel after 10 p.m.
CLEANING OF THE APARTMENTS
The apartments will be cleaned in the morning, from 9:00 a.m. to 5:00 p.m. Apartments not made available during these hours will not be cleaned.
Guests are responsible for safeguarding their own valuables. Apartamentos DV will not be held liable for the loss or misplacement of jewellery and valuables left in rooms.
SILENCE AND RESPECT FOR THE OTHER GUESTS AND PERSONNEL AT THE APARTHOTEL
Sound levels in all rooms should be kept down after 10 p.m. Silence should also be maintained in hallways and on stairs at night. Guests are asked to maintain absolute silence after midnight. Any activity likely to disturb other guests in the establishment should be avoided.
DAMAGE AND DIRTINESS
In the event of any damage to the property or furniture in the apartment, the person responsible will be required to pay for it. Payments of this kind are made immediately in cash or charged to the bank card provided by the customer at the time of booking. Theft or intentional damage will be reported to the police immediately. All activity that causes loss or damage to Apartamentos DV or to other guests is prohibited, as is any conduct contrary to decorum or socially accepted behaviour.
Apartamentos DV does not authorise any person who has not been previously and expressly authorised by the client to access rooms occupied by guests, and reserves the right not to allow other people to visit rooms, particularly between 9 p.m. and 9 a.m.
People representing Apartamentos DV or providing the services inherent to the accommodation will have free access to apartments occupied by our customers.
In the event a guest has been absent for more than twenty-four hours without having notified the management beforehand, the reservation may be cancelled or suspended, as applicable, and the guest´s luggage removed from the room.
ACCIDENTS OR INCIDENTS IN THE APARTHOTEL
Apartamentos DV will not be held liable for any type of accident and / or incident involving a guest within the facilities of the apartment such as falls, blows, animal bites, among others. All expenses arising from such an accident or incident will be borne by the guest, and Apartamentos DV will be exempt of any legal liability.
The use of toxic drugs, narcotics and psychotropic substances is prohibited anywhere in the aparthotel, whereby any such infraction will be reported to the pertinent authorities immediately.
It is forbidden to disrupt the order or to cause any inconvenience to other users within the establishment, and to use the electric current and mechanical equipment installed in the rooms for any purpose other than that for which they are intended. Smoking is banned throughout the establishment. Pets are not allowed. You cannot hold parties / events.
FAILURE TO COMPLY WITH THE APARTHOTEL´S REGULATIONS
In the event case of the breach of one or more of the aforementioned conditions and / or prohibitions, Apartamentos DV will have the right to immediately terminate the accommodation agreement. The customer will also be required to pay for every day of accommodation booked.
The rights of both the establishment and its guests to report to the pertinent authorities any fact that constitutes illegal behaviour or that gives rise to liability for any of the parties with regard to their person or property, provided it occurs within the aparthotel, are guaranteed.